Terms and Conditions

(Last updated: November 2022)

These terms and conditions (the "Terms") constitute an agreement between you and Pine Park Health, Inc. on behalf of itself and its affiliates ("Pine Park Health", “We,” “Our,” “Us”).  These terms of use (“Terms”) govern your (i) ufse and access of this website; (the “Site”); and (ii) use and access of our technology and applications.

Please read the following Terms carefully. By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

We may need to change these Terms or impose new conditions on the use of the Site, from time to time, in which case we will post the revised Terms on the Site. Please check these Terms periodically to inform yourself of any changes. By continuing to use this Site, you accept these Terms, including any modifications made as of the date of your use.

PLEASE BE ADVISED: THESE TERMS CONTAIN PROVISIONS THAT REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST PINE PARK HEALTH TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION AS PROVIDED BELOW.

We also have a Privacy Policy, which you should read and may access by clicking on the following link: Privacy Policy

If you have any questions, complaints, or claims with respect to the subject of these terms, you may contact us in writing at Pine Park Health, Inc., Attn: Legal, 1144 65th Street Suite FOakland CA 94608. 

Copyright and Trademarks

‍This Site contains material which is the property of Pine Park Health, and which is protected by United States and international copyright, trademark and other intellectual property laws. All content posted on this Site is the sole and exclusive property of Pine Park Health. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way material from our Site, including code and software underlying our Site. Any unauthorized use of content terminates the foregoing license rights.

Account Registration

To use certain features of the Site, you may be required to download our enrollment paperwork and/or create an account. You agree: (a) to provide true, accurate, current and complete information about yourself as prompted by Site;(b) to maintain and promptly update the information you provide to keep it true, accurate, current and complete; and (c) that you are older than 13 years old. 

You agree not to: (i) select a username that, to your knowledge, is already used by another person; (ii) use a username in which another person has rights without such person’s authorization; or (iii) use a username or password that Pine Park Health in its sole discretion, deems offensive or inappropriate. Pine Park Health has no obligation to verify the authenticity of any registration information, but reserves the right to refuse to create your account, to suspend or terminate your account, and/or to refuse any future account use if we are unable to verify the authenticity of your registration information or have reasonable grounds to suspect that any information provided by you is untrue, inaccurate, not current or incomplete. 

You are responsible for maintaining the confidentiality of your account information and passwords in your control. Pine Park Health will have the right to rely upon any information received from any person using a password assigned to you and will incur no liability arising out of such reliance. Our use of any personally identifying information you provide to us as part of the registration process is governed by our Privacy Policy.

Limitations on Use

You may not, without express prior written permission, do any of the following while accessing or using the Site: (i) tamper with, or use non-public areas of the Site, or the computer or delivery systems of Pine Park Health and/or its affiliates, subsidiaries or service providers; (ii) probe, scan, or test any system or network (particularly for vulnerabilities), or otherwise attempt to breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Site by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Pine Park Health (and only pursuant to those terms and conditions); (iv) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Site; (v) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents; (vi) use the Site to send altered, deceptive, or false source-identifying information;(vi) post obscene or inappropriate material; (vii) transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of the Site or any of Pine Park Health’s software, hardware or equipment; (viii) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation; (ix) interfere with, or disrupt, (or attempt to do so), the Site, including, without limitation, by sending a virus to, spamming, or overloading the Site, or by scripted use of the Site in such a manner as to interfere with or create an undue burden on the Site; (x) impersonate any person or entity; (xi) violate any law, statute, rule, permit, ordinance or regulation; (xii) interact with the Site in a fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal manner; (xiii) use the Site in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (xiv) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Site; or (xv) “frame” or “mirror” any part of the Site or use meta tags or code or other devices containing any reference to us in order to direct any person to any other website for any purpose.

You must also comply with any applicable third party terms of agreement when using the Site.

Termination

These Terms may be terminated by User, without cause, upon seven (7) days’ prior written notice to Pine Park Health. In addition, Pine Park Health may cancel, suspend or terminate your right to use the Site or a portion thereof at any time without notice, where permitted by law and the terms of any client service agreement related to Pine Park Health's in-home primary care services. In the event of suspension, or termination, you are no longer authorized to access the part of the Site affected by such cancellation, suspension or termination. 

The limitations imposed on you with respect to use of data or materials accessed on the Site, and the disclaimers and limitations of liabilities set forth in these Terms, shall survive your discontinued use of the Site. The agreement to Binding Arbitration Between You and Pine Park Health will survive any termination of theseTerms or use of the Site.

Disclaimers

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PINE PARK HEALTH DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

PINE PARK HEALTH DOES NOT WARRANT THAT THE FUNCTIONALITY OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE SITE, OR THE SERVERS THAT MAKE THE SITE AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE FOREGOING EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR RESTRICTIONS OR LIMITATIONS REGARDING THE EXCLUSION OF IMPLIED WARRANTIES.

Pine Park Health shall not be responsible for any loss, damage, liability or expense that may accompany or result from your use of or access to this Site.

Limitation of Liability

Under no circumstances shall Pine Park Health, its subsidiaries, affiliates, agents, employees, directors, shareholders, or officers be liable for any direct, indirect, incidental, special or consequential damages of any kind, including, without limitation, loss of business or profits, loss of data, computer viruses, technical, hardware or software failures, lost or unavailable network connections, or failed, incomplete, garbled or delayed transmissions, arising from your use or inability to use the Site, or the content, services, or hyperlinks made available on the Site even if we have been advised of the possibility of such damages. You specifically acknowledge and agree that Pine Park Health is not liable for any defamatory, offensive, pornographic, or illegal content posted to any Site or for the conduct of any third-party user of the Site. If you are dissatisfied with the Site or any Platform, or the content or services provided thereon or with these Terms, your sole and exclusive remedy is to discontinue using the Site and/or Platform. You agree to indemnify, defend and hold harmless Pine Park Health and its officers, directors, employees, agents, and shareholders from and against any and all injuries, damages, losses, liabilities, claims, judgments and settlements, including all reasonable costs, expenses and attorney’s fees arising from or related to any breach by you of these Terms or applicable law, your negligent or willful act or omission while using this Site, or your infringement of the intellectual property rights of Pine Park Health or any third party content provider of the Site.

Entire Agreement

These Terms set forth the entire understanding and agreement between you and Pine Park Health with respect to your use and access to the Site and supersedes all previous understandings and agreements between the parties, whether oral or written, in the event of any directly conflicting terms.  However, agreements outside the scope of the Agreement to Binding Arbitration Between You and Pine Park Health section below, will not be superseded by these Terms. Additionally, these Terms must be read in conjunction with any written agreements you may have with Pine Park Health, including but not limited to: (i) enrollment paperwork related to Pine Park Health's in-home primary care services; or (ii) employee offer letter, handbook, employee policies and procedures, and terms and conditions of employment.  

Agreement to Binding Arbitration Between You and Pine Park Health 

Scope.

This section on Agreement to Binding Arbitration Between You and Pine Park Health will not apply to or supersede any existing arbitration agreement that Pine Park Health employees have voluntarily entered into, or other individuals have previously opted-in to, with Pine Park Health.

Optional Pre-Arbitration Negotiation.

In the event of any dispute, claim, question or disagreement arising from or relating to these Terms or the breach thereof, you and Pine Park Health may agree to attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days before initiating any arbitration or proceeding.  This time period may also be mutually extended by you and Pine Park Health. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must: (1) describe the nature and basis of the dispute, claim, question or disagreement; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.

Agreement to Binding Arbitration.

YOU AND PINE PARK HEALTH MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act (“FAA”); but if the FAA is inapplicable for any reason, then this Arbitration Agreement is governed by the laws of the State of California, including XYZ. This Arbitration Agreement survives after the Agreement terminates or your relationship with Pine Park Health ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and Pine Park Health, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders. 

Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A “CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND PINE PARK HEALTH. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: these Terms, the Site, your communications and relationship with Pine Park Health via the Site, claims arising out of any consumer protection or privacy law, and claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act of 1974 (except for individual claims for employee benefits under any benefit plan sponsored by Pine Park Health and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND PINE PARK HEALTH ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.

Class Action and Non-Individualized Relief Waiver

YOU UNDERSTAND AND AGREE THAT YOU AND PINE PARK HEALTH MAY EACH BRING CLAIMS IN ARBITRATION AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS (“CLASS ACTION WAIVER”). YOU UNDERSTAND AND AGREE THAT YOU AND PINE PARK HEALTH ARE BOTH WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. NOTWITHSTANDING THE FOREGOING, THIS SUBSECTION SHALL NOT APPLY TO REPRESENTATIVE PRIVATE ATTORNEYS GENERAL ACT CLAIMS BROUGHT AGAINST PINE PARK HEALTH, WHICH ARE ADDRESSED SEPARATELY IN THE SECTION ON “REPRESENTATIVE PAGA WAIVER.”

The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims.

Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the interpretation, applicability, or enforceability of the Class Action Waiver may be resolved only by a court and not by an arbitrator. In any case in which: (i) the dispute is filed as a class, collective, or representative action; and (ii) there is a final judicial determination that the Class Action Waiver is unenforceable with respect to any Claim or any particular remedy for a Claim (such as a request for public injunctive relief); then that Claim or particular remedy (and only that Claim or particular remedy) shall be severed from any remaining claims and/or remedies and may be brought in a court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims or remedies to the fullest extent possible.

Representative PAGA Waiver.

Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent permitted by law: (i) you and Pine Park Health agree not to bring a representative action on behalf of others under the Private Attorneys General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (ii) for any claim brought on a private attorney general basis, including under the California PAGA, both you and Pine Park Health agree that any such dispute shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “representative PAGA Waiver”). 

Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. 

If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the Parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.

Rules Governing the Arbitration.

Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”). The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules. Unless you and We otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and We submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties.  

Arbitrator’s Decision.

The arbitrator will render a decision in accordance with the timeline specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the decision. The arbitrator may award declaratory or injunctive relief only in favor of the claimant only to the extent necessary to provide relief warranted by the claimant’s individual claim. The arbitrator’s award will be final and binding. The arbitrator may enter judgment on the arbitrator’s decision in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.

Arbitration Fees and Awards.

The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications:

  • If Pine Park Health initiates arbitration under this Arbitration Agreement, Pine Park Health will pay all AAA filing and arbitration fees.
  • If your claim for damages does not exceed $75,000, we will pay all filing and arbitration fees unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
  • If you prevail in arbitration you may be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Pine Park Health will not seek, and hereby waive, all rights we may have under applicable law to recover attorneys’ fees and expenses if we prevail in arbitration unless the arbitrator has determined that the claim is frivolous or brought for an improper purpose (as measured by the standards of Federal Rule of Civil Procedure 11(b)).

Location and Manner of Arbitration.

Unless you and Pine Park Health agree otherwise, any arbitration hearings will be conducted in the county where you reside.  If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. Your right to a hearing will be determined by the AAA Rules.

Exceptions to Arbitration.

This Arbitration Agreement shall not require arbitration of the following types of claims: (i) a representative action brought on behalf of others under PAGA or other private attorneys general acts, to the extent the Representative PAGA Waiver section above is deemed unenforceable for such action by a court of competent jurisdiction under applicable law not preempted by the FAA; (ii) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; (iii) claims that may not be subject to arbitration as a matter of generally applicable law not preempted by the FAA; and (iv) individual claims of sexual assault or sexual harassment. Where these claims are brought in a court of competent jurisdiction, Pine Park Health will not require arbitration of those claims. Pine Park Health’s agreement not to require arbitration of these claims does not waive the enforceability of any other provision of this Arbitration Agreement (including without limitation the waiver of class actions or non-individualized relief), or of the enforceability of this Arbitration Agreement as to any other dispute, claim, or controversy.

Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board (“NLRB”), or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration. However, should you bring an administrative claim, you may only seek or recover money damages of any type pursuant to this Arbitration Provision, and you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint, except for a complaint issued by the NLRB. Should you participate in an NLRB proceeding, you may only recover money damages if such recovery does not arise from or relate to a claim previously adjudicated under this Arbitration Provision or settled by you. Similarly, you may not recover money damages under this Arbitration Provision if you have already adjudicated your claim with the NLRB. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.

Opting Out of Arbitration for Future Claims.

If you have previously agreed to such an arbitration provision, you may opt-out of any revisions without affecting any previous, other or future arbitration agreements with Pine Park Health.  If you have not previously agreed to an arbitration provision, you may opt-out of this arbitration agreement in its entirety.

To opt out, you must send your request in writing with the date, your name, residence address, email address or phone number associated with your account, signature and a clear statement that you want to opt out of this arbitration agreement to Pine Park Health Inc., Attn: Legal 1144 65th Street Suite F Oakland CA 94608.

The opt out must be sent within 30 days of the date these terms become effective or your first use of the Site, whichever is later.  You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt-out of this Arbitration Agreement.

General Provisions

These Terms will be governed by and construed in accordance with the laws of the State of Delaware, without reference to its conflicts of laws rules. You agree that any action of whatever nature arising from or relating to these Terms of Use, the Site,, to the extent arbitration is not legally available, will be filed only in the state or federal courts located in California. You consent and submit to the personal jurisdiction of such courts for the purposes of any claim or action. 

Any provision of these Terms that is held to be invalid or unenforceable will be read consistent with lawful, enforceable statements that achieve, as much as possible, the same objectives as the prior provision, deleted and replaced by a valid and enforceable provision which achieves, as far as possible, the same objectives as the severed provision was intended to achieve. The remaining provisions of these Terms shall continue in full force and effect. 

Neither these Terms, nor any terms contained herein, shall be construed as creating or constituting a partnership, joint venture or agency relationship between the parties.